Podcasters often think about the best times to call businesses. We’re all familiar with the 12pm-2pm time slot, and we might also think of some other specific hours. But what about all other hours? How do you know when a business is most needed? You need to ask your listeners! When you can really connect with your audience and get their thoughts, you’ll know when it’s the right time to call them.
How to Make the Most Out of Business Calls.
When your business is needed the most, you should call during prime time. This means the hours that are the most trafficked by customers, such as morning, noon, and evening. You can also call duringpeak hours, when demand for services is highest.
In order to make the most out of your business calls, be aware of what types of businesses you can call and when they might be in need of a customer service representative. For example, some businesses may not need to be called at all during lunchtime or on weekends; while others may require a different type of response in order to maintain an efficient customer service experience.
What Kind of Businesses Can You Call
Some businesses that can be called during prime time include banks, insurance companies, and healthcare providers. Other types of businesses that can be called during prime time include restaurants, retail stores, and transportation providers.
How to Call Businesses That Are in a Financial Crisis
If your business is struggling financially and needs help getting back on its feet, it’s important to call them during peak times instead of trying to reach them later in the day or night when demand for services is lower than usual. In addition to calling duringprime time, try calling from early morning until late at night so you get through quickly and don’t miss any important calls from your customers.
Similarly, if you’re trying to contact a business that is in a financial crisis (such as a bank or healthcare provider), it’s best to call between 8am and 4pm EST so you have plenty of opportunity to speak with someone who can help get the situation under control.
How to Call Businesses That Are in a Weak Economic Situation
If your business isn’t able to generate enough sales or moneyto cover its costs even during good economic times, it’s important to contact them as soon as possible during prime time so they can see how their product or service could benefit from increased competition or new market entrants. You can also try calling during offpeak hours, when demand for services is lower and the customer service representative may be more available.
What Time Can Business Call Customers?
Any commercial telephone seller or salesperson is forbidden from calling the person they are calling for a commercial telephone solicitation before 8 a.m. or after 9 p.m. local time.
When the equipment or service used by the telephone solicitor is capable of creating and transmitting the telephone solicitor’s name or telephone number, it is also illegal for any commercial telephone seller or salesperson making telephonic solicitations to take any intentional action to prevent transmission of the telephone solicitor’s name or telephone number to the party called.
When to Call for Your Business at its Best
The statistics mentioned above should serve as a general guideline. The ideal time to call your customers may vary depending on your industry and other variables. Your ideal time can be determined by taking into account:
- Who are they? The hours between 11 a.m. and 4 p.m. are the best times of day to call. Naturally, this applies to professionals who are on the job and available during those hours. The best time to call a new mother at home, for example, would be at a different time.
- Your item or service is: The ideal time to call if you are a B2B company would be during regular business hours. If you deal in home theater equipment, you might think about calling later in the day.
- Message reports: Monitoring your call analytics will allow you to determine when most of your prospects convert. You can then schedule your business calls for those days and hours.
How Many Times can a Call Centre Call You?
15 Times…. I assume this is a sales pitch. No matter how great your product is, if I had 15 missed calls when I got home, I would never purchase anything from you!
In all seriousness, however, you make a very valid point when you say that calling at the appropriate times is more important than just volume. It’s likely that if someone isn’t home by 10 a.m. (assuming it’s their home), they won’t be there at noon, 2 p.m., or any other time until they return from work.
I’d say no more than three attempts, one each in the morning, afternoon, and evening, without knowing anything about your product or staffing. Personally, however, I’d limit it to one daytime attempt to catch people at home and one nighttime attempt.
Can you divide your data into any categories? Calling older people and women first is advised because they are more likely to be at home during the day.
Can shifts be set up so that more people work later? even part-timers who work only at night?
Could you please check the dialer settings? If you set callbacks for no replies in an hour and have 3000 leads per day, you must simply be calling the same numbers repeatedly without ever reaching the end of your list, clogging your dialer with callbacks. If you only called one number, how long would it take you to dial 3000?
You would need 60 hours of dialing—roughly 10 FTE—to go through your list once at a dial rate of 50 calls per agent hour. For attempt 2 and subsequent attempts, you would likely need about another 8FTE, assuming a 10% RPC and a provision for incorrect numbers, etc (rough figs)
Outbound Calling Regulations
Companies that conduct outbound dialing in the US are subject to FCC regulation. Regulations for outbound calls have gotten stricter as a result of the increase in robocalls—3.6 million of them were received by Americans in December 2021 alone. Additionally, organizations like telemarketing firms are subject to harsh sanctions for non-compliance. The top three guidelines for adhering to call compliance are as follows:
- Phone Consumer Protection Act
The Telephone Consumer Protection Act (TCPA), passed into law in 1991, is the main regulation requiring compliance with outbound dialing. Numerous marketing activities carried out by an outbound call center are governed by this law, including autodialing, leaving ringless voicemails, and sending SMS messages to leads and clients.
The TCPA places numerous limitations on outbound call centers. An agent cannot:
- Reach out to customers either before or after 9 p.m. local time.
- Customers listed on the National Do Not Call Registry may be called (more on that in the next section).
- When contacting potential leads and clients, use artificial voice recordings.
- Send unsolicited faxes to advertise your products and services.
The government may impose fines of up to $500 on organizations for any TCPA violation, and this list is not exhaustive.
- Do-Not-Call List, National
Consumers can report unwanted calls from businesses in a database called the National Do Not Call Registry (DNC). Customers on the DNC cannot be contacted by outbound call centers like yours, and breaking this rule will be considered a TCPA violation. If someone has requested to not receive unsolicited communications, you must remove them from your marketing lists in order to comply with DNC.
The FCC’s STIR/SHAKEN technology framework, which is relatively new, aims to shield consumers from robocallers and spam calls. It authenticates outgoing communications and uses caller ID to let users know whether a caller is who they claim to be. Although STIR/SHAKEN doesn’t have the same call compliance requirements as the TCPA, contact center managers still need to understand how it operates.
Managers must also use voice service providers that adhere to STIR/SHAKEN standards. For instance, businesses like Verizon and AT&T have already used this technology. This is due to the possibility of service interruptions, harm to one’s reputation, and decreased answer rates for outbound call centers when working with noncompliant partners. The majority of voice providers will be STIR/SHAKEN-compliant by March 2022; however, the FCC has recently issued citations to Vonage and Bandwidth for failing to implement this framework.
How to Call Businesses That Are in a strong Economic Situation.
When calling a business in a strong economic situation, it is important to look for businesses that are in good financial shape. This includes checking the company’s financial statements to see if they have been audited and whether their assets are healthy. Additionally, it is important to contact the company and ask about any current or future plans.
How to Call Businesses That Are in a Weak Economic Situation
If you are calling a business that is in a weak economic situation, it is important to be concise and friendly. However, remember not to bait the business into making decisions that they may not want to make (like reducing hours). Instead, inquire about any plans the company has for the future and how you can help support those plans.
What to Look For When Calling a Business that is in a Financial Crisis
If you are calling a business that is in a financial crisis, it is important to be as polite as possible but firm. You may need To break down the terms of the contract or offer some alternative solutions if the business does not meet your expectations. Additionally, it is important to be prepared for potential negative consequences that could arise from the business’s financial situation. For example, you may not be able to hire employees or sell products.
How to Call Businesses that Are in a Weak Economic Situation.
If you are calling a business that is in a financial crisis, make sure to provide the company with specific information about your situation. For example, if you are owed money by the business, provide information about that fact and what steps you have taken to try and get paid back.
What to Do When Calling a Business That is in a Weak Economic Situation
When calling a business in a weak economic situation, be sure to inquire about their current state and how they plan on continuing to operate. Try not to sound desperate or threatening; instead, ask questions that will allow the business owner time to think things over and come up with a solution.
What to Do When Calling a Business That is in a Strong Economic Situation
If you are calling a business that is in strong economic conditions, be sure not to panic! Instead, ask questions that will help the business owner understand what you need from them and what resources they may have at their disposal. Be prepared for polite but firm answers, as some companies do not take kindly to being questioned in an unsavory way.
Making the most out of business calls is important for any business. By understanding what kind of businesses you can call and how to call them, you can better serve your customers and grow your business.